What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I undo a change that I made while customizing a pdf?

    Asked by hquinn_MCWD on November 03, 2015 at 06:17 PM

    Hello, 

     

    I customized a pdf to not include pictures since the file was too large to e-mail.  Is there a way to undo this feature?

     

    Thank you, 

     

    Heidi 

     

     

    Page URL:
    https://form.jotform.com/52946249635163

  • Profile Image
    JotForm Support

    Answered by Charlie on November 04, 2015 at 01:08 AM

    Hi Heidi,

    You could try to use the "Reset" button

    That should reset the PDF design or layout of the submissions on that specific form.

    Let us know if that works.

  • Profile Image

    Answered by hquinn_MCWD on November 04, 2015 at 01:45 PM
    Thank you for the prompt response Charlie.
    Before, I was able to have multiple photos in the pdf. I hit the reset button, however, now only one photo shows up even though there are several with the submission.
    Please let me know any other suggestions when you can.
    Thank you,
    Heidi
    ...
  • Profile Image
    JotForm Support

    Answered by david on November 04, 2015 at 04:52 PM

    I checked the PDF of one of your submissions and all the images did show:

    Are they still not showing on your end?