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  • Profile Image

    Clicking submit button changes total calculated amount

    Asked by TorontoBeerWeek on November 03, 2015 at 08:05 PM

    Hi, 

    I have a form setup that allows up to three students order a pizza lunch. 

    The grand total adds up as expected but when the form is filled and submitted, the calculated amount changes. It appears that it is only capturing the first student order and ignores students 2 and 3. 

    I have been wracking my brain trying to figure out if there is a conflict or messed up setting but have hit a wall. I notice that the output in the calculation wizard is {result 1} for the three student totals. Could this be the problem? 

    Can you please take a look and let me know what the issue might be and how I can fix it? 

    Thanks!
    Gabriel

    Page URL:
    https://form.jotform.com/52657547504966?

    amount problem grand total
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 04, 2015 at 04:22 AM

    Hi,

     

    I am currently checking your form. Please give me more time to further check this. I will get back to you as soon as I get a result.

     

    Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 04, 2015 at 04:59 AM

    Hi,

     

    Can you try to replace the Juice 1-3 Amount hidden field and Pizza 1-3 Amount hidden field from a calculation field to a Textbox field and see if it will work? It seems that the problem is on the calculation field with condition. You can check the sample clone form that I have used for testing - https://form.jotformpro.com/53071693435962.

     

    Do let us know if you need further assistance.
    Regards.

     

  • Profile Image

    Answered by TorontoBeerWeek on November 07, 2015 at 10:46 AM

    Hi Chriistian, 

    Thank you very much for your help. By changing the fields to a textbox, the calculation is working correctly upon submission.

     

  • Profile Image
    JotForm Support

    Answered by Welvin on November 07, 2015 at 05:39 PM

    On behalf of my colleague, you are welcome.

    That's great to know. Please contact us again if we can help in any way.

    Thanks