JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I searched our database but I didn't find your email (lu***11@ya***.com.mx) in the records. Is that the email that you've used when you registered an account here in JotForm? I saw that there is a username (lutor11), however it is registered on a different email address.
You can use the forgot password feature in order to reset your password. Click the "Login" button and then click the "Forgot Password" text link.
Please take note the password reset instructions will be sent to the email associated on the registered account.