how to separate multiple submissions sent by amazon in one email.

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    Judy
    Asked on January 21, 2012 at 12:31 AM

    I'm using jotform for movie extra submissions. I'm finding multiple submissions from different people all linked in one long email and I need to separate them into different folders...Men, Women, Children, etc. How do I separate the jotforms when they are being sent as one long email?   And why are some arriving that way?....because they are done on the same day or what?

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    NeilVicente
    Answered on January 21, 2012 at 06:15 AM

    Judy,

    What you're seeing isn't actually one long e-mail, but rather a "conversation" (as coined by Gmail) in which messages from the same sender are kept together. In this case, all submissions are sent from JotForm's server. This is a Gmail-specific feature and cannot be turned off.

    To solve this problem, you need to make each submissions appear as if it came from a different address.

    Click Setup & Embed > Email Alerts > Notification > Reply-To and Recipient Settings, then set Sender Name & Email to "Full Name" and "E-mail", respectively:

    The unfortunate thing is that this will work only for new submissions. Older ones will be unaffected.

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    santafe12
    Answered on January 25, 2012 at 03:58 PM

    Thank you for providing clear directions that were easy to follow. I hope it fixes the problem. So far jotform has been a pleasure to use.