- petsamiAsked on January 21, 2012 at 02:06 AM
We'd like to use jotform to help us process submissions on a new website we're launching Monday called Petsami.com. We've found what we believe to be an inconsistent point in the second section, Forms and Submissions. Term states: "Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials you submit or make available for inclusion on or through Jotform service. Yet, then when a user makes a form, submission page or a report "public", Jotform is granted a worldwide, sublicensable license to use distribute, reproduce, modify, so on and so forth. How does this work? If there's any way I could touch base with someone about this before Monday, I'd truly appreciate it.
- Melanie Adelberg
Fishbowl Worldwide Media
- JotForm SupportNeilVicenteAnswered on January 21, 2012 at 06:54 AM
The keyword here is "public". When you, as a JotForm user, make your form, submissions page (the page where form entries are kept), or a report public, then you're giving us the right to distribute, reproduce and modify these information for public presentation purposes.
Below are examples of reports that are publicly made available:
- this is a report for this form
- this is a report for this form
As you can see, JotForm would not be able to present these reports if we cannot have the right to distribute, reproduce, and modify the information that were submitted to their corresponding forms.
Hope this clears your issues.
- corpruittAnswered on January 24, 2012 at 04:59 PM
How does one make a form public?
- fxrAnswered on January 24, 2012 at 06:54 PM
I am not quite sure what you mean.
Do you mean make a report public?
NOTE: As you are paying customer, you should try to create new threads for your support requests. You are entitled to priorty support and its hard to find you posting at the end of exisiting threads.
- corpruittAnswered on January 24, 2012 at 08:06 PM
Your Terms of Service state "When you make a Form, Submissions page or a Report "public"...".
There is lots of info about how make a report or submission public, but no where can I find a setting to make a Form public (or not). Am I to assume they are public by default?
- JotForm SupportNeilVicenteAnswered on January 24, 2012 at 09:21 PM
Making a form public is as simple as sharing its URL to anyone, or embedding it on a publicly viewable webpage/website.
A form is private by default because initially, only the form creator would know its URL.
- petsamiAnswered on January 24, 2012 at 10:44 PM
I think my company lawyers and the staffer I assigned to post this question originally have over-complecated and confused things. (this is the voice of a new person, BTW)
- fxrAnswered on January 25, 2012 at 06:03 AM
Is this the paragraph that there is issue with?
'Forms and Submissions. Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you submit or make available for inclusion on or through the JotForm Service ("Forms and Submissions"). As between Company and you, you own all rights to your Forms and Submissions. When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed. Company does not pre-screen forms or submissions and you agree that you are solely responsible for all of your Forms and User Submissions.
I find it hard to find any issues with it myself. If a JotForm user chooses to make a submission page or a report public, then it follows that we (JotForm) would need some kind of right to redistrubute a forms users content. These options are not enabled by default as stated:
'When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use... '
Your lawyers are probably unaware of exactly what making a submission or report 'public' and may be leading to this misunderstanding.
If a JotForm user chooses not to make submission data or a report of his submission data 'public', then we just dont have an issue.
- corpruittAnswered on January 26, 2012 at 03:11 PM
Let's get very specific here. The wording of the terms indicate that as soon as a form, submission page, or report (the key word here is "or") is made public, JotForm is granted a full license to use (distribute, etc,) your forms and submissions (key word here is "and"). I interpret this to mean if I make one of my forms (OR page, OR report) publically available, JotForm immediately claims license to all of my forms AND submissions.
- fxrAnswered on January 26, 2012 at 03:23 PM
I can see your reasons for that intepretation.
I think you understand what we intend it to mean though, would that be correct?
If you care to suggest a more explicit way to word that paragraph ; I can certainly bring your concern and the suggestion to the attention of JotForms owner to consider making a change to those terms.
- 247clubbinAnswered on March 08, 2012 at 01:49 PM
Ok, still a bit confused here. I understand how and why JotForm will make the forms and submissions "public".
However the data that is obtained from these forms - will this be publicy displayed. The ToU make it out that the "submissions" will be made public, does this include the data submited?
Also reading through the many other threads on this subject, it is seeming more clear that the data is only available through reports, and if these reports are made public, then the data is made public. Otherwise the data remains confidential??
Confusing but logical!
- gori-mathewAnswered on March 08, 2012 at 03:01 PM
The rights and privelleges accorded to Jotform support is meant purposely for management and monitoring purposes and not for any other reason.
We need to be able to access this information to handle issues of information security and fraud when reported as spamming or phishing and it is for interest oif all including you.
We will endavour be a team of high intergrity and demand the same from our customers to keep their business legal and not to use our platform to commit crimes.
Thanks once more for contacting our support.
- 247clubbinAnswered on March 10, 2012 at 03:38 PM
Thank you for responding, i like this service!
- gori-mathewAnswered on March 10, 2012 at 04:20 PM
Welcome and thanks for your compliments.