We'd like to use jotform to help us process submissions on a new websit

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    petsami
    Asked on January 21, 2012 at 02:06 AM

    We'd like to use jotform to help us process submissions on a new website we're launching Monday called Petsami.com. We've found what we believe to be an inconsistent point in the second section, Forms and Submissions. Term states: "Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials you submit or make available for inclusion on or through Jotform service. Yet, then when a user makes a form, submission page or a report "public", Jotform is granted a worldwide, sublicensable license to use distribute, reproduce, modify, so on and so forth. How does this work? If there's any way I could touch base with someone about this before Monday, I'd truly appreciate it.

    - Melanie Adelberg

    Fishbowl Worldwide Media

    madelberg@fbwmedia.com



    This is a re-post of a comment on

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    NeilVicente
    Answered on January 21, 2012 at 06:54 AM

    Melanie,

    The keyword here is "public". When you, as a JotForm user, make your form, submissions page (the page where form entries are kept), or a report public, then you're giving us the right to distribute, reproduce and modify these information for public presentation purposes.

    Below are examples of reports that are publicly made available:

    http://www.jotform.com/report/20170734163/

    -  this is a report for this form

    http://www.jotform.com/table/11241058293/?

    -  this is a report for this form

    As you can see, JotForm would not be able to present these reports if we cannot have the right to distribute, reproduce, and modify the information that were submitted to their corresponding forms.

    Hope this clears your issues.

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    corpruitt
    Answered on January 24, 2012 at 04:59 PM

    How does one make a form public?

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    fxr
    Answered on January 24, 2012 at 06:54 PM

    @corpruitt

    I am not quite sure what you mean.

    Do you mean make a report public?

     

    NOTE: As you are paying customer, you should try to create new threads for your support requests. You are entitled to priorty support and its hard to find you posting at the end of exisiting threads.

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    corpruitt
    Answered on January 24, 2012 at 08:06 PM

    Your Terms of Service state "When you make a Form, Submissions page or a Report "public"...".

    There is lots of info about how make a report or submission public, but no where can I find a setting to make a Form public (or not). Am I to assume they are public by default? 

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    NeilVicente
    Answered on January 24, 2012 at 09:21 PM

    @corpruitt

    Making a form public is as simple as sharing its URL to anyone, or embedding it on a publicly viewable webpage/website.

    A form is private by default because initially, only the form creator would know its URL.

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    petsami
    Answered on January 24, 2012 at 10:44 PM

    I think my company lawyers and the staffer I assigned to post this question originally have over-complecated and confused things. (this is the voice of a new person, BTW)

    We are looking for a tool, like JotForm, to aquire user-generated content for use on our site. When users freely submit their content to us, they agree to OUR terms and agreements which state that they release to US all rights to use the content being submitted. What was confusing to the layers was in YOUR terms of use - in item #2, "(i) grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display (my) Forms and Submissions (in whole or in part) in any format or medium now known or later developed."

    I think it's the word "Submissions" that is confusing. It needs to be made clear for them that any files transmitted through your system (jpg, mov, wmv, ...) would ever be distributed or reproduced by you, Company. If that line in the Terms of Use could be removed or clarified to indicate that it's REPORTS that are made public and only when the USER sets that option, I think they'd be happy.  (well, as happy as a lawyer ever really can be).

     

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    fxr
    Answered on January 25, 2012 at 06:03 AM

    @petsami,

    Is this the paragraph that there is issue with?

    '

    Forms and Submissions. Company does not claim ownership of any information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials you submit or make available for inclusion on or through the JotForm Service ("Forms and Submissions"). As between Company and you, you own all rights to your Forms and Submissions. When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your Forms and Submissions (in whole or in part) in any format or medium now known or later developed. Company does not pre-screen forms or submissions and you agree that you are solely responsible for all of your Forms and User Submissions.

     

    '

    I find it hard to find any issues with it myself. If a JotForm user chooses to make a submission page or a report public, then it follows that we (JotForm) would need some kind of right to redistrubute a forms users content. These options are not enabled by default as stated:

    'When you make a Form, Submissions page or a Report "public", you grant Company a worldwide and fully sublicensable license to use... '

     

    Your lawyers are probably unaware of exactly what making a submission or report 'public' and may be leading to this misunderstanding. 

    If a JotForm user chooses not to make submission data or a report of his submission data 'public', then we just dont have an issue. 

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    corpruitt
    Answered on January 26, 2012 at 03:11 PM

    Let's get very specific here. The wording of the terms indicate that as soon as a form, submission page, or report (the key word here is "or") is made public, JotForm is granted a full license to use (distribute, etc,) your forms and submissions (key word here is "and"). I interpret this to mean if I make one of my forms (OR page, OR report) publically available, JotForm immediately claims license to all of my forms AND submissions.

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    fxr
    Answered on January 26, 2012 at 03:23 PM

    OK, thanks.

    I can see your reasons for that intepretation. 

    I think you understand what we intend it to mean though, would that be correct? 

    If you care to suggest a more explicit way to word that paragraph ; I can certainly bring your concern and the suggestion to the attention of JotForms owner to consider making a change to those terms. 

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    247clubbin
    Answered on March 08, 2012 at 01:49 PM

    Ok, still a bit confused here.  I understand how and why JotForm will make the forms and submissions "public". 

    However the data that is obtained from these forms - will this be publicy displayed.  The ToU make it out that the "submissions" will be made public, does this include the data submited?

    Also reading through the many other threads on this subject, it is seeming more clear that the data is only available through reports, and if these reports are made public, then the data is made public.  Otherwise the data remains confidential??

     

    Confusing but logical!

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    gori-mathew
    Answered on March 08, 2012 at 03:01 PM

    Hello;

    The rights and privelleges accorded to Jotform support is meant purposely for management and monitoring purposes and not for any other reason.

    We need to be able to access this information to handle issues of information security and fraud when reported as spamming or phishing and it is for interest oif all including you.

    We will endavour be a team of high intergrity and demand the same from our customers to keep their business legal and not to use our platform to commit crimes.

    Thanks once more for contacting our support.

    Regards

    Mathew

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    247clubbin
    Answered on March 10, 2012 at 03:38 PM

    Thank you for responding, i like this service!

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    gori-mathew
    Answered on March 10, 2012 at 04:20 PM

    Hello;

    Welcome and thanks for your compliments.

    Regards

    Mathew