What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTTP Status 404 when searching through forum

    Asked by PunkHealth on November 04, 2015 at 11:36 AM
    1) We're seeing frequent errors such as this one: http://take.ms/ujgis - these occur when clicking on things such as "Search" or "My Questions" in the forum. Refreshing the page seems to fix the problem.
    404 status
  • Profile Image

    Answered by Ben on November 04, 2015 at 11:43 AM

    I did not see anyone else reporting such issue, nor can I recreate it myself.

    Can you please tell us the exact link where you get this error so that we can see if we can recreate the same issue like that by some chance.

    Also is this still happening to you?

  • Profile Image

    Answered by PunkHealth on November 05, 2015 at 03:14 AM

    Hi Ben,

    Yes, it's still happening - it's happened twice this morning in the last 5 minutes.

    It typically occurs on "My Questions" in the Forum, but I've just done a 2 minute screen grab and I can't reproduce it :-(

    Nothing showing in the logs?

     

    Amazingly, though, I just hit Submit to post this message and got an error! http://take.ms/UUozF

     

    ..thankfully on pushing "Back" I got back to this message.

    Hope that's some help.

    James

  • Profile Image
    JotForm Support

    Answered by beril on November 05, 2015 at 07:00 AM

    Hi James,

    Thank you for replying back. We are really sorry for the confusion.

    It might have been a temporary glitch or maintenance  in the system.

    Can you send us page URL when you see that error? We can do further check on what may have caused this.

    Thank you.

  • Profile Image

    Answered by PunkHealth on November 05, 2015 at 07:45 AM

    There you go: http://take.ms/0a5ypw

    not sure if gives you more information, though!

  • Profile Image
    JotForm Support

    Answered by beril on November 05, 2015 at 08:46 AM

    Hi,

    Thank you for your replying back and we are sorry for the confusion.

    We've fixed the issue.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by PunkHealth on November 05, 2015 at 08:57 AM

    Great - well done!

     

    Thanks as always to you and all the team,

    James