What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found. This form is disabled. Help me !

    Asked by aleeted on November 04, 2015 at 01:02 PM

    Hi,

    I get the error ("Form not found, this form is disabled") .

    In the settings section of the form, the form is active.

    however, the link is clicked, the form prepared is not active.

    Link:

    "form.jotformeu.com/53053728449360"

    How can you, help me in this regard?

    Thank you.

    Page URL:
    https://form.jotformeu.com/53053728449360

    Screenshot
    form is disabled settings section jotformeu
  • Profile Image
    JotForm Support

    Answered by david on November 04, 2015 at 04:29 PM

    Hi,

    Occasionally our phishing detector has issues with forms created in languages other than English.  This results in the account being suspended wrongfully and what looks to have happened in your case. 

    I reactivated your account and whitelisted your forms, they should be available once again.

    I would recommend using the translation tool for any new forms you create:

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    This will prevent this from happening with new forms.