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    [Gift Registry Widgets] Problem with european servers

    Asked by sellyon on November 04, 2015 at 02:42 PM

    I have much problems with my forms since I migrated to european servers, above all with widgets. Is it possible to go back to US servers, till the problem will be solved ?




    european servers gift registry
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    JotForm Support

    Answered by Mike on November 04, 2015 at 06:18 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    I have attached a ticket to this thread and escalated it to our Development Team for consideration.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by TitusN on November 24, 2015 at 01:19 PM


    We've resolved the issue - the widget should operate as expected from EU servers. 

    Kindly check - and if you have any challenges - let us know. 


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    Answered by sellyon on January 20, 2016 at 08:46 AM

    Gift registry still does not work correctly on my forms. The problem lasts since 2015 november. In the past, there was no problem with such widget. Why ?


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    JotForm Support

    Answered by Mike on January 20, 2016 at 10:22 AM

    Your report has been moved into a separate thread, so that we will be able to escalate a fresh ticket to our developers.

    We will get back to you with an update to the next thread as soon as possible.


    Thank you.