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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Gift Registry Widgets] Problem with european servers

    Asked by sellyon on November 04, 2015 at 02:42 PM

    I have much problems with my forms since I migrated to european servers, above all with widgets. Is it possible to go back to US servers, till the problem will be solved ?

    Michel

     

     

    european servers gift registry
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    JotForm Support

    Answered by Mike on November 04, 2015 at 06:18 PM

    Please accept our sincere apologies for the inconveniences you are facing.

    I have attached a ticket to this thread and escalated it to our Development Team for consideration.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by TitusN on November 24, 2015 at 01:19 PM

    Hello, 

    We've resolved the issue - the widget should operate as expected from EU servers. 

    Kindly check - and if you have any challenges - let us know. 

    Thanks!

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    Answered by sellyon on January 20, 2016 at 08:46 AM

    Gift registry still does not work correctly on my forms. The problem lasts since 2015 november. In the past, there was no problem with such widget. Why ?

    Michel

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    JotForm Support

    Answered by Mike on January 20, 2016 at 10:22 AM

    Your report has been moved into a separate thread, so that we will be able to escalate a fresh ticket to our developers.

    We will get back to you with an update to the next thread as soon as possible.

    http://www.jotform.com/answers/750540

    Thank you.