What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can we be issued a new private key?

    Asked by cbaaske on November 04, 2015 at 03:15 PM
    If we want to create a new form and have it encrypted for security, will you issue us a new key?
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    Answered by Ben on November 04, 2015 at 03:16 PM

    As mentioned on the other thread, I am raising this to our developers to see if they can set you up so that you get a new private key.

    If you do, my suggestion is to save it on several locations just in case.

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    Answered by alp_deniz on November 04, 2015 at 09:25 PM


    A new private key can be issued via de-activating and activating encryption in form preferences menu.

    Please let us know if you require more assistance.