JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
You can find forms like that in our template gallery http://www.jotform.com/form-templates/search/tickets
For example this one:
Then you can customize an autoresponder to send the Ticket to the person, by adding a unique ID to the form.
Please let us know should you need further assistance with your scenario.