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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there any way to populate the description field in Authorize.net?

    Asked by corger on November 05, 2015 at 04:15 PM

    Hi, I have a form using Authorize.net Subscriptions, and the Subscription Name from the screenshot ends up as the Subscription Name in Authorize.net. There is a separate Description field, which (I think) gets copied to the Description for transactions from the subscription - they are blank for transactions for subscriptions created from our form.

    I would like for the Description to get populated. Is there any way to do that?

    Authorize.net description field
  • Profile Image

    Answered by Ben on November 05, 2015 at 04:24 PM

    Unfortunately the Description field of your Authorize.net payments can not be changed. The only option at this time would be to make the edit of the source code of your form (either yourself or by hiring a developer to do it for you).

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    Answered by corger on November 06, 2015 at 12:57 PM

    Thanks Ben.

    If I edit the source of the form, can it still be hosted on jotforms?

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    JotForm Support

    Answered by BJoanna on November 06, 2015 at 02:37 PM

    Once you get the source code of your form and change it, you will need to embed your form to website, in order that changes made on source code are applied. The original form will still exist of your JotForm account, but that will no longer be the same form considering that source code is changed. However you will still receive data on JotForm once your form is submitted if you do not change post method of the form which is enabling that submissions are going to specific form. 

    Also it is not possible to change source code of the form and add it back to JotForm. 

    Feel free to contact us if you have any other questions.