What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have had multiple people tell me that they have been kicked off my jotform and or cannot pay. What is going on?

    Asked by asuarez00 on November 06, 2015 at 10:47 PM
    Page URL:

  • Profile Image

    Answered by Boris on November 07, 2015 at 07:15 AM

    We are very sorry to hear about that, and such an occurrence is quite unusual. Upon checking the page that you have provided for any errors that might explain it, there don't appear to be any JotForm forms on that page.

    I can only see a form from formsite.com, so if you are having any problems with that sepcific form you have linked to, it may be best to contact them instead: https://www.formsite.com/contact.html


    I can see that you also have a similarly looking form in your JotForm account, which can be found here: http://www.jotform.us/form/52336913624152

    If you are having any problems with your JotForm form, could you please let us know a link to the page where your JotForm form is embedded, so that we can check it for any errors that could be causing such as issue?

    Please note that the PayPal payment tool that you are using on your JotForm form automatically redirects users to the PayPal payment page, which is where their payments are made, and processed directly by PayPal.

    The submissions that have been made to your form, but haven't yet been paid on Paypal will appear on your JotForm as Incomplete Payments. If you are having any problems where a payment that has already been made is still showing in your JotForm account as incomplete, you may need to enable the IPN settings in your PayPal account, as described in our Paypal Incomplete Payments FAQ.

    I hope this helps. Please let us know how it goes.