What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Notifications from Payment Form

    Asked by politiorkester on November 08, 2015 at 02:22 AM

    The last 24 hours we have received 35 payments using our template "Julekoncert 2015 Billetbestilling" - but no email notifications are received in our inbox.

    An email test on the mentioned  template succeeds without problems.

     

    Please advise.

    email notifications template inbox email test incomplete payments
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    JotForm Support

    Answered by jonathan on November 08, 2015 at 03:04 AM

    Please refer to the Paypal Incomplete Payment FAQ as well.

    You may want to enable IPN on your Paypal Payment form as well.

    user guide: -How-to-Enable-IPN-for-Paypal

    For incomplete payment submissions, the default email setting is set to NO. This means that submissions that were not completed up to payment, will not send the Notification email as well.

    You can override this setting though. Check this guide: 

    -How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Hope this help. Please let us know if there are still issue.

    Thanks.