Missing Notifications from Payment Form

  • Profile Image
    politiorkester
    Asked on November 08, 2015 at 02:22 AM

    The last 24 hours we have received 35 payments using our template "Julekoncert 2015 Billetbestilling" - but no email notifications are received in our inbox.

    An email test on the mentioned  template succeeds without problems.

     

    Please advise.

  • Profile Image
    jonathan
    Answered on November 08, 2015 at 03:04 AM

    Please refer to the Paypal Incomplete Payment FAQ as well.

    You may want to enable IPN on your Paypal Payment form as well.

    user guide: -How-to-Enable-IPN-for-Paypal

    For incomplete payment submissions, the default email setting is set to NO. This means that submissions that were not completed up to payment, will not send the Notification email as well.

    You can override this setting though. Check this guide: 

    -How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Hope this help. Please let us know if there are still issue.

    Thanks.