What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Could you please up my ssl transactions while PO is being processed.

    Asked by msjadmin on January 23, 2012 at 11:46 AM

    I have Faxed in my PO to Plimus and recieved confirmation that they have recieved ot to upgrade my account to the Premium.   I have a form that I would like to send out as soon as possible that requires payment.   I am not sure how long it will take to process the po and upgrade the account, but until that happens would it be possible to up my SSL transactions and payment transactions now so that I send out that form, maybe something like a 15-30day tryal type of thing.


    Thank you


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    Answered by fxr on January 23, 2012 at 06:55 PM

    Your PO is now approved, your account is now at Premium status. 

    You are good to go. 



  • Profile Image

    Answered by msjadmin on January 24, 2012 at 10:16 AM

    I just logged into my account and it still lists it as being the free edition.  Also even more pressing is that I filled out the form and thought it was set for payment processing but neither my account nore authorize.net has a record of the transaction.

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    Answered by fxr on January 24, 2012 at 10:38 AM

    Your account is marked as Premium on our server, is it this 'msjadmin ' account? 

    Try logging out and back in again to see the change on your PC.


    is this other issue on your 'RCS Re-Registration Form ' form?

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    Answered by msjadmin on January 24, 2012 at 10:43 AM

    Marked as free (screenshot)


    Yes the form is the RCS-Re-Registraion Form.   I am currently trying a new Trasaction Key.   I will let you know if it works.

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    Answered by fxr on January 24, 2012 at 10:51 AM

    Your recent test does seem to have went through on authorize.net OK there. 

    Does it appear to be working ok now?


    Your account is definately Premium on our server. 


    I would try logging out, and clearing yor browser cache. The change as far as your submission limits on your forms is now in place regardless of what your PC is saying. 



  • Profile Image

    Answered by msjadmin on January 24, 2012 at 11:11 AM

    Clearing the cache worked.

    I think payment is going to go through.   The trasaction has not been processed by authorize.net but there is a hold on my bank account for the correct amount.


    Question 1?  Since I am entering in a credit card info how do I set the form to be secure? (I noticed that the payment submissions count went up but the secure submissions still lists as 0)

    Question 2? Is there a way to bring the person filling out the form to a recipt page that can be printed?  and/or a setting for emailing a recipt.   

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    Answered by fxr on January 24, 2012 at 11:48 AM

    1) to create an SSL URL of your form, 

    Get the 11 digit unique ID of your form; its the number at the end of any embed code that you use. 

    add that number onto https://secure.jotform.com/form/ 


    2) Yould create an email recipt by customising the composition of an autoresponder email 


    Please note: if you need any more help with these seperate issues, open new threads for them. It really does help us out and is greatly appreciated.