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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    System Down for a bit 09.11.2015

    Asked by Gamiema on November 09, 2015 at 01:10 AM


    Is there a way to retrieve the form once user was completing and it just froze for abt 15 minutes and could not complete the document


    Could you please check is there is a way to retrieve. The document is set to save



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    JotForm Support

    Answered by Chriistian on November 09, 2015 at 04:11 AM



    I checked the form and I was able to see that you have enabled the Auto fill feature. This feature saves the data in the computer browser cache the user use in filling up the form. You can try to load the page on the same computer and browser and see if the data will be loaded. If the data is loaded, please try to submit again. If the data was not loaded, unfortunately, there is no other way to retrieve the data other than manually inputting the data again.


    Do let us know if you need further assistance.