Cloned form retains old OpenGraph meta data

  • Masalamedia
    Asked on November 9, 2015 at 6:55 PM

    For a letter writing campaign, I cloned a form that had as its original title, "OAS Budget May 2015".

    I edited the form preferences for the new form, with a title that references ACTransit November 2015.

    Yet, any time I post the new form's link on Facebook,the old OpenGraph meta data still appears.

    This is a real problem.

    Jotform Thread 701209 Screenshot
  • Kevin Support Team Lead
    Replied on November 9, 2015 at 9:15 PM

    Hello,

    Thank you for contacting us.

    I've checked your form on the Facebook Debugger, and I was able to see the old information you are saying , Facebook save the data on their own cache , this help them to load the information quickly , to solve it and load the new data , simply do this : 

    On the Facebook Debugger , click on the Fetch new scrape information button : 

    Cloned form retains old OpenGraph meta data Image 1 Screenshot 30

    This will load the new information and will show the correct  : 

    Cloned form retains old OpenGraph meta data Image 2 Screenshot 41

    I hope that helps.

    If you need further assistance, feel free to contact us.

    Regards.