What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions to my Forms do not show up on My Forms / Submissions

    Asked by fhaslinger on November 10, 2015 at 07:05 AM

    Hi,

    I just started to test jotform, and found that while I can enter (mock) submissions, and they result in an email notification back to me (as requested), the submissions do not show up when I check them under 'My Forms'.

    Do I have to wait some time for that to happen?

     

    Thanks & best,

    Florian

    submissions not show missing submissions form submissions notifications coming
  • Profile Image
    JotForm Support

    Answered by KadeJM on November 10, 2015 at 10:10 AM

    To my understanding you have received email notifications of your form submissions on your account but when you log in you are unable to view them, correct?

    Can you please try logging in through https://eu.jotform.com then check your forms again on your end to see if they show up for you?

    Alternatively, you can also try using " https://eu.jotform.com/submissions/yourformidgoeshere " to see if that makes any difference.

    Do let us know if this problem continues to be an issue.