How can I trim the white edges around my photo upload?

  • Freemaev
    Asked on November 10, 2015 at 10:35 AM

    I have cropped my photo before it's uploaded, then when I try to add it to the form, there is a huge white edge on the bottom.  How do I eliminate that?

     

    Thank you!

  • victor
    Replied on November 10, 2015 at 1:35 PM

    I am assuming that you are referring to your first image which contains a white space ate the bottom

    How can I trim the white edges around my photo upload? Image 1 Screenshot 30

    If this is the case I have just copied it and into PAINT and the image has a white area. To eliminate this you would have to crop it and eliminate the white area. After that you can just re-upload your image.

    How can I trim the white edges around my photo upload? Image 2 Screenshot 41

    Please let us know if this helps.

  • Freemaev
    Replied on November 10, 2015 at 1:45 PM
    Originally the graphic did have white space and I cropped it in paint. My
    issue is that the new uploaded document has that space. When I open the
    source on my desktop, the neat trim images opens.
    Thanks!
    ...
  • victor
    Replied on November 10, 2015 at 3:14 PM

    Could you please verify that you are using the correct image URL.

    How can I trim the white edges around my photo upload? Image 1 Screenshot 20

    Instead of using mahi 3 (2).jpg, the correct one might be just mahi 3.jpg

    Please let us know if this helps.

     

  • Freemaev
    Replied on November 12, 2015 at 9:46 AM
    Hello,
    It's happening with the new grouper I am trying to insert as well.
    Thank you for fixing the mahi portion. Is there something I am doing wrong?
    Much appreciated,
    Evan
    Evan Freeman
    Import Manager
    Seasource Inc.
    Ph: 704-443-7705
    Cell* 201-317-4811*
    ...
  • victor
    Replied on November 12, 2015 at 11:00 AM

    I am assuming that you are referring to the following image.

    How can I trim the white edges around my photo upload? Image 1 Screenshot 20

    I just verified the image. It also contains white areas on top and bottom. Please verify that the URL of the image is correct. You may have uploaded using a different name as before.

    Please let us know if you still require our assistance.