What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I trim the white edges around my photo upload?

    Asked by Freemaev on November 10, 2015 at 10:35 AM

    I have cropped my photo before it's uploaded, then when I try to add it to the form, there is a huge white edge on the bottom.  How do I eliminate that?

     

    Thank you!

    photo upload how then thank TRY
  • Profile Image

    Answered by victor on November 10, 2015 at 01:35 PM

    I am assuming that you are referring to your first image which contains a white space ate the bottom

    If this is the case I have just copied it and into PAINT and the image has a white area. To eliminate this you would have to crop it and eliminate the white area. After that you can just re-upload your image.

    Please let us know if this helps.

  • Profile Image

    Answered by Freemaev on November 10, 2015 at 01:45 PM
    Originally the graphic did have white space and I cropped it in paint. My
    issue is that the new uploaded document has that space. When I open the
    source on my desktop, the neat trim images opens.
    Thanks!
    ...
  • Profile Image

    Answered by victor on November 10, 2015 at 03:14 PM

    Could you please verify that you are using the correct image URL.

    Instead of using mahi 3 (2).jpg, the correct one might be just mahi 3.jpg

    Please let us know if this helps.

     

  • Profile Image

    Answered by Freemaev on November 12, 2015 at 09:46 AM
    Hello,
    It's happening with the new grouper I am trying to insert as well.
    Thank you for fixing the mahi portion. Is there something I am doing wrong?
    Much appreciated,
    Evan
    Evan Freeman
    Import Manager
    Seasource Inc.
    Ph: 704-443-7705
    Cell* 201-317-4811*
    ...
  • Profile Image

    Answered by victor on November 12, 2015 at 11:00 AM

    I am assuming that you are referring to the following image.

    I just verified the image. It also contains white areas on top and bottom. Please verify that the URL of the image is correct. You may have uploaded using a different name as before.

    Please let us know if you still require our assistance.