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  • Profile Image

    All of the previous submissions seem to be lost during the switch to EU servers today even when checking eu.jotform.com

    Asked by jumpfox-invites on November 10, 2015 at 02:22 PM

    Since moving over to your new severs I have lost all of my historic submission data! New submissions are coming through just fine but I can't access the older data? This has happened with all of my forms. 

    Screenshot
    submission data Submissions
  • Profile Image

    Answered by Ben on November 10, 2015 at 04:04 PM

    I took a look at your form http://www.jotformeu.com/form/41803967023353 and I can confirm the same.

    Basically when checking the submissions over www.jotform.com the data seems to be missing - as it should be for the migrated accounts. However looking at the submitted data over eu.jotform.com I see that the issue is there for all of your old submissions - with only one showing up properly.

    I have now initiated one action that should help in regards to this, but I am raising this to our developers just in case as well.

    - Seems that the action did not help, but I am still raising this to our developers to look into and as soon as we have any updates we will let you know about the same through this thread.

    PS: I have flagged some of the submissions (the first page only), but feel free to remove the flag if you are not OK with the same.

  • Profile Image
    Chief Technology Officer

    Answered by eee on November 11, 2015 at 10:01 AM

    Hey,

    System is still moving your submissions, at the moment, there are 65 forms' submissions left. 

    I have increased your prioritization, it will be completed in 30 mins.

    I will update the ticket when everything is done.

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    Chief Technology Officer

    Answered by eee on November 11, 2015 at 10:06 AM

    Hey back,

    All of your forms have been moved to European servers.

    Kindest Regards,

    - Ertugrul.