What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email notification for my forms!

    Asked by shaobea on November 10, 2015 at 03:03 PM My Forms email notification not receiving email email
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    JotForm Support

    Answered by Kevin_G on November 10, 2015 at 05:31 PM

    Hello,

    Thank you for contacting us.

    I've checked your account and all seems being configured correctly , please , add our list of IP Addresses  : 

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Also, you can refer to this guide to prevent bouncing issues : 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues?updatemessage=892245969

    Let us know if it works, if not , we will be glad to assist you.

    Thanks.