What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms have disappeared - still waiting for an answer!

    Asked by Kanjoan on November 11, 2015 at 12:26 AM

    All my forms have disappeared on my webpage and at jotform. I asked about this problem six days ago and I got still no real answers or solutions.

    Boris, you said you will forward the problem to jotform's developer. Any responses?

    I really need my forms back !

     

    Michael from Kanjoan

    My Forms JotForm problem responses
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 11, 2015 at 04:19 AM

    Hi Michael,

     

    I checked some of your forms and I was able to access/view them.

    http://www.jotform.me/form/50450541302440

     

    http://www.jotform.co/form/50441819898872

     

    Can you try it again and see if it is working now on your end?

     

    We will wait for your response.
    Regards.

     

     

  • Profile Image

    Answered by Michael on November 11, 2015 at 05:38 AM

    Hi Chriistian,

    I checked the forms quickly, most of them work again. The "Contact us" form doesn't react properly, I don't get the email with the information and the link to my "Thank you" page on the website doesn't work.

    l will do some more checks tomorrow, and let you know how it will work out.

    Thank you for your help so far!

     

    Best,

    Michael

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 11, 2015 at 06:01 AM

    Hi,

     

    I did a test submission using the direct link of your Contact Us form - http://www.jotform.me/form/50450541302440 and I was able to submit the form properly. The form seems to be working fine. If you are still encountering this issue, can you provide to us the exact URL where you have embedded the form so we can further check the issue?

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by Michael on November 13, 2015 at 02:51 AM

    Hi Chriistian,

    I did a test run with the "contact us" form as well. The form loads properly and I can submit the form, but in the email notification I don't get the questions and answers to the form.

    The other forms I use are working fine now.

    Kanjoan.com/kanjoan/Contact_us.html

     

    Michael

  • Profile Image

    Answered by Sammy on November 13, 2015 at 06:08 AM

    Hi Michael,

    Thank you for the confirmation, kindly try removing then re-adding the email notification to the affected "Contact Us" form.

    Also ensure that the src attribute of the iframe you have used to embed the form has the form URL in it.