What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload not going to dropbox

    Asked by sunsetprinting1 on November 11, 2015 at 01:14 PM

    I have an upload form and have it set to copy to dropbox. It has been working fine until yesterday. I got notification by email but the file did not go to my dropbox.

    Page URL:
    http://sunsetprinting.wix.com/sunsetprinting#!send-files/c90p

    dropbox and email
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    JotForm Support

    Answered by BDAVID on November 11, 2015 at 02:32 PM

    Thanks for letting us know about this. We have receive other reports about same issue. Our developers are aware of the situation, and are working on this. You will be notified via this thread when this gets fixed.

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    Answered by daledan on November 11, 2015 at 05:31 PM

    I have just deleted my integration because of this issue nd now integrated it again and I cannot select the "sub-folder" where the pdfs and uploaded files be saved. Ive been searching for hours trying to find a solution for this! Please do someone from support contact me..
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    Answered by sunsetprinting1 on November 11, 2015 at 06:01 PM

    The whole interface AND the look of my form has changed. Someone should have tested this before changing stuff AND NOT telling us.....
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    JotForm Support

    Answered by Kevin_G on November 11, 2015 at 07:26 PM

    Hi ,

    To assist you better I've moved your questions here : 

    daledan

    http://www.jotform.com/answers/703027

    sunsetprinting1

    http://www.jotform.com/answers/703028

    We will answer on these threads.

    Thanks.

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    JotForm Support

    Answered by NeilVicente on November 12, 2015 at 09:44 AM

    @everyone

    The problem was caused by a recent update, but it has been rectified yesterday.

    We apologize for any inconveniences caused. Please do let us know if there is anything else you need help with. 

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    Answered by daledan on November 12, 2015 at 09:49 AM

    @Jotform Support how about the DropBox-integration issue? The submission cannot be saved onto a sub folder where I previously created.

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    JotForm Support

    Answered by BDAVID on November 12, 2015 at 11:03 AM

    @daledan, please reply on this thread on regards of that issue: http://www.jotform.com/answers/702950

     

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    Answered by daledan on November 12, 2015 at 11:08 AM

    @BDAVID kindly check the thread no one seems are replying.

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    JotForm Support

    Answered by BDAVID on November 12, 2015 at 12:35 PM

    I see you have been replied there a few minutes after you replied here. If you need anything else, please open a new thread, we will be glad to assist you.