What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not saving

    Asked by jlosier5113 on November 11, 2015 at 02:39 PM

    This is really irritating because I am trying to save my form, but it is not letting me. It just keeps rotating saying "saving!" I tried everything. I tried to clear cache, files, temp files, etc.. Please help! 

    Edit: The problem with it not saving only began when I integrated the PayPal button. Does this have anything to do with it? After I added the button, I made many other changes before trying to save it again. Now It is stuck on save.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on November 11, 2015 at 04:15 PM

    Thank you for contacting us.

    Have you managed to resolve the saving issue? I am currently not able to reproduce it, and it seems that we are not getting any similar reports from other JotForm users.

    You may also check if there are saved versions of your form.

    How to View Form Revision History

    If the issue still persists, please let us know.

  • Profile Image

    Answered by jlosier5113 on November 11, 2015 at 04:45 PM
    I was not able to recover it. I just had to remake it.
    Jeremy Losier
    Camp Northfield
    96 Wanamaker Rd
    Northfield, MA 01360
    P: (413) 498-0256
    F: (413) 498-0276
  • Profile Image
    JotForm Support

    Answered by jonathan on November 11, 2015 at 05:47 PM

    Thank you for updating us on the status.

    I checked and test the form http://www.jotform.us/form/53144788034155. I was able to see it working as well.

    I did noticed that the input backround was white and so as the input.

    So it appears that using the form directly can be confusing because the end-user will not be able to see what was being type in.

    If you have reason to have style the form this way, then it was working as intended. 

    But if not, the CSS codes you have used on the form have caused the Font Color to use white on the input fields.


    Let us know if there is more we can assist you with.

  • Profile Image

    Answered by ethanwade on November 12, 2015 at 07:24 AM

    Had the same Issue.

    After spending so long inputting items it would not save.


  • Profile Image
    JotForm Support

    Answered by BDAVID on November 12, 2015 at 11:29 AM

    @ethanwade, your concern will be addressed here: http://www.jotform.com/answers/703421


  • Profile Image

    Answered by jlosier5113 on November 12, 2015 at 01:09 PM

    Thanks for helping me with the font! I tried changing the font to black with the designer, but it didn't take i guess. I am not very good with CSS and you pointing out exactly which line was a big help. Is there a way to change the font color of the PayPal box? right now, it is grey on a black background. Will be hard to see.



  • Profile Image
    JotForm Support

    Answered by Mike on November 12, 2015 at 02:46 PM

    We have adjusted the form styles a bit and set a Text color to white via form designer.

    Please feel free to contact us if you need any further assistance.