What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission PDF layout issues

    Asked by it247 on November 11, 2015 at 03:55 PM

    We too are seeing a layout issue.  Just started in the last few days from what I've been told.  We had extra fields show up (submission date, form number, IP address) that were not originally on the form.  It also looks like fields are not getting wrapped like they used to.

    Here's a link to our form.

    https://form.jotform.com/51273806802958

    I can upload a sample as soon as I fill one out.  The current submissions contain some personal data.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 11, 2015 at 04:19 PM

    I was able to replicate layout issue when I created PDF report form your submission. However I was not able to replicate it on my cloned form. 

    Please try to reset your PDF designer to see if that will resolve your issue. To do that inside of your submission page click on Get PDF option and select Customize PDF. Then inside of PDF designer click on Reset option. 

    When you reset PDF designer create new PDF report. If the issue persist please inform us and we will escalate this issue to our developers.

    Looking forward to your reply. 

  • Profile Image

    Answered by it247 on November 23, 2015 at 11:56 AM

    I reset the form like you said.  Still doing this for some fields.  I've attached a PDF output for you to see what it'd doing.  As you can see some larger fields do show up whole others are cut off.  I'm attaching an output sample with some notes I added.  It appears to me that the field lable\header is not expanding and therefor cuts off the actual data too?

    Based on this thread it's an acknowledged issue 

    http://www.jotform.com/answers/693098-Submission-PDF-layout-issues

  • Profile Image

    Answered by it247 on November 23, 2015 at 12:37 PM

    *** Update ***

    I think I may have resolved this.  I set a limit on the field(s) that seemed to be giving us the issues and now it expands it properly.

  • Profile Image
    JotForm Support

    Answered by BJoanna on November 23, 2015 at 01:46 PM

    We are glad to hear that this issue is now resolved.

    I have also created PDF report from your submission and there are no cut off fields. 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by it247 on November 23, 2015 at 03:10 PM

    Oops, sorry.  Meant to replay as our logged in user.  Yes we consider this issue closed.