What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need to cancel our account

    Asked by Katherine Saenz  on November 12, 2015 at 10:39 AM

    I am contacting you on behalf of Dream Machines of Texas, I need to cancel our account, please call me at 972-380-5151 or email me at Katherine@dreammachinesoftexas.com. Thank you!

    cancel account phone support email
  • Profile Image
    JotForm Support

    Answered by Mike_G on November 12, 2015 at 01:12 PM

    Since you have used your email address: Katherine@dreammachinesoftexas.com when you created this thread post, you will receive replies on this thread on your email address. However, we would like to apologize if we cannot contact you over the phone since we don't have any phone support.

    If you would like to cancel your account, the request should come from the account before we can proceed with the cancelation. We will need to know the account name of the account also and check its status.

    Thank you.

  • Profile Image

    Answered by Katherine Saenz  on November 16, 2015 at 05:45 PM
    The person who signed us up with you is no longer with our business and we
    cannot access the account. Can you at least let us know what email was used
    so we can try to reset our password so we can log in?
    Thanks.
    ...
  • Profile Image

    Answered by Katherine Saenz  on November 16, 2015 at 05:45 PM
    The name on the account could be Dream Machines of Texas, Larry Davis,
    Jason Appino, Jason Foster, or Jason Quigley, or Hope Hill.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 17, 2015 at 02:16 AM

    Hi,

     

    I have searched for the names you have provided but I didn't find the account you are referring to. Is the form embedded on a website? Can you provide us a link of the website or the link of the form so we can check?

     

    We will wait for your response.

    Regards.

     

  • Profile Image

    Answered by Katherine Saenz  on November 18, 2015 at 12:46 PM
    It was in www.dreammachinesoftexas.com but from what I understand it is no
    longer embedded in our website. I believe we signed up with you through a
    company called Auto Revo.
    ...
  • Profile Image
    JotForm Support

    Answered by david on November 18, 2015 at 02:20 PM

    I checked our email logs and was able to find your account information.  The username for your account is "DreamMachines" and the email address associated with that account is "dreammachinesoftexas.marketing@gmail.com". 

    If you are still unable to recover your account with that information, let us know and we will be happy to assist you further.

  • Profile Image

    Answered by Katherine Saenz  on November 18, 2015 at 03:45 PM
    I was able to login, how do I cancel?
    ...
  • Profile Image

    Answered by Katherine Saenz  on November 18, 2015 at 03:45 PM
    Nevermind, I found the cancellation. Thank you
    ...
  • Profile Image
    JotForm Support

    Answered by david on November 18, 2015 at 04:59 PM

    Glad to hear it.  If there is anything else we can help you with, just let us know.