What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Back & Next buttons do not work for some users

    Asked by btuckercreative on November 12, 2015 at 01:50 PM

    I use Back and Next buttons on most of my forms. It works perfectly for some users, but for others the buttons either don't work at all or they work once and then stop working. Thoughts or list of technical requirements on this?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on November 12, 2015 at 03:55 PM

    There are no specific requirements for using Back and Next buttons on your page. It should work as any other form works. Since you say it doesn't work for some users only, the issue may be with the browser. We generally recommend to use Google Chrome or Mozilla Firefox to use with JotForm. Some older version browsers may not be able to render the page correctly and might be seeing some issues with the scripts on the form. 

    Also, if the form is embedded on any your webpages and experiencing this issue you may consider embedding the form using iframe embed method. Please go through the guide below for getting iframe embed code.


    Hope this information helps! Please let us know if you need any further assistance. We will be happy to help.