Payed for 1 year suscription but says free

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    gabu69
    Asked on January 24, 2012 at 12:08 PM

    Hello

    i already payed for 1 year suscription for 1000 queries per month but my account still says free

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    pinoytech
    Answered on January 24, 2012 at 01:17 PM

    Hi,

     

    Sorry for the inconvenience. Have you tried clearing/deleting your browser cache and cookies? If not? please give a try. Logout then erase browsing cache and cookies then log back in.

    Thank you for subscribing JotForm! For further assistance, please don't hesitate to contact us!

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    AtacanC
    Answered on January 24, 2012 at 01:52 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    Feel free to contact us if you have further questions.