What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payed for 1 year suscription but says free

    Asked by gabu69 on January 24, 2012 at 12:08 PM


    i already payed for 1 year suscription for 1000 queries per month but my account still says free

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    Answered by pinoytech on January 24, 2012 at 01:17 PM



    Sorry for the inconvenience. Have you tried clearing/deleting your browser cache and cookies? If not? please give a try. Logout then erase browsing cache and cookies then log back in.

    Thank you for subscribing JotForm! For further assistance, please don't hesitate to contact us!

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    Answered by AtacanC on January 24, 2012 at 01:52 PM

    I've just checked your account and it has been successfully upgraded to premium. Please try to log out and log back in.

    Feel free to contact us if you have further questions.