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  • Profile Image

    How can we stop an Error Message from appearing when filling in the jotform?

    Asked by IceDragonsOps on November 12, 2015 at 09:56 PM

    Hello,

     

    We have a jotform going: 
    https://form.jotform.co/53132362476857

     

    Apparently when members try to fill out the form it doesn't let them and brings up an error message indicating we are over out jotform quota.

     

    This happened with the last lot of jotforms we used in the last couple of weeks and was resolved, although it took a few tries for it to properly work. Its really unfortunate that it has happened again - we can't keep using the forms if it will happen with each one we send out!

     

    Any assistance would be greatly appreciated.

     

    thanks

    Page URL:
    https://form.jotform.co/53132362476857

    JotForm message stop in
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 13, 2015 at 03:59 AM

    I have checked and mentioned form is located on account IceDragons and that account is overlimit. As free user you have a limit of 10 Payment submissions and there is currently 14 Payment submissions that account. Because of that forms are disabled.

    It seem that you have upgraded wrong account. We can transfer your subscription from account IceDragonsOps to account IceDragons. Or we can move forms from account IceDragons to account IceDragonsOps, but that request must be made form account IceDragons.

    Looking forward to your reply.