How do I downgrade my service back to free?

  • Profile Image
    Asked on January 24, 2012 at 02:00 PM

    I want to downgrade my account back to a free account. 

  • Profile Image
    Answered on January 24, 2012 at 02:26 PM

    Hi Jodie,

    You can cancel your subscription by loggin into your Paypal Account and Cancelling your subscription from Premium/Professional to basic (free). Here are the steps to cancel via Paypal: 

    1. Log into your Paypa Acount

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button

    When you cancel your subscription you will not be charged again,  but your account will stay Premium/Professional until the time you have paid for expires. Even when you cancel your subscription, you will not lose any of your forms and your data.

    For further assistance, please don't hesitate to contact us! Thank you for using JotForm!



  • Profile Image
    Answered on January 24, 2012 at 03:46 PM

    I can confirm that this cancelation has went through.