Problem Integrating MailChimp With Form

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    Gary Ewer
    Asked on November 13, 2015 at 08:14 AM

    Hello:

     

    I have entered MailChimp's API number with my form, but I've noticed that it is only adding some names, not all, to my MailChimp mailing list. Is that possibly a JotForm problem, or a MailChimp problem?

    Also, someone subscribed using my list last evening at 10 pm, but according to MailChimp they were added at 8:00 this morning, 10 hours later. Again, this might be a MailChimp issue, but I thought I'd check with you first.

    Thanks,

    Gary

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    Charlie
    Answered on November 13, 2015 at 10:26 AM

    Upon checking your account and form, I see that the API key being used comes from the MailChimp, if there's an API call/request limit that MailChimp is implementing, then that's one possible reason for the delay. Could you try removing the integration and re-integrate it again? You can also create a new MailChimp API key and use that instead.

    You can also check your API calls history if there's any failed API call. I checked it in my account but I'm unable to replicate the problem, the first name, last name and the email are fetched after I made a submission.

    Let us know if the problem persists even after using a new API key and re-integrating MailChimp.

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    pmplist15
    Answered on November 13, 2015 at 10:29 AM

    Thanks very much, I'll give that a try.

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    Charlie
    Answered on November 13, 2015 at 10:56 AM

    You are very much welcome. Just let us know if you are still having problems so that we can further investigate. I would like to suggest contacting the support team of MailChimp, they might be of a help.

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    pmplist15
    Answered on November 13, 2015 at 10:57 AM

    Success! I deleted the API and re-did the process. It now seems to work just fine.

    Thanks for your very prompt help with this.

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    Charlie
    Answered on November 13, 2015 at 11:41 AM

    Thank you for the confirmation. I'm glad to hear that. Should you need any assistance again, please do not hesitate to contact us here in the forum :)