What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I upgrade payment plan??

    Asked by Luke on November 13, 2015 at 11:10 AM

    Hi, just created a new form, I need to upgrade to a bigger payment plan but every time I try is says every username I try isn't available 


    My account is registered to lukeinthecustard@gmail.com


    My Phone number is 0752 1927195 I'm desperate to get this issue fixed as I need to get this form on my site ASAP please get back to me asap!


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    JotForm Support

    Answered by BJoanna on November 13, 2015 at 12:36 PM

    I have checked your email address and you have quest account. We have a lot of users so it is possible that some of the usernames are already taken. Please try to find username that is available.

    Please use the next link to sign up: https://www.jotform.com/signup 

    When you sign up with same email address your form will automatically be moved from your guest account to your free account. Then you can upgrade your account. More about different account types you can find on our pricing page

    Inside of this guide you can find how to upgrade your account:


    Hope this will help. Let us know if you need further assistance.