What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
May I know what form is missing the submissions?
I can see that you are a sub-user account. On the My Forms page, please make sure you are on the "aptusmerchantservice" folder in order to see the shared forms with you.
If it is still the same, then please log out from JotForm. Close and reopen the browser and then please log back in to your account.
For more information about Sub-user accounts, please refer to this guide: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User
Let us know if you're still having issues with it. Thank you.