All of the Radio Button Options in my Form Are Invisible Except for Those in the Payment Field

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    Asked on November 14, 2015 at 11:17 AM

    Hi and thanks in advance.

    The form in question Also live at has a problem with only one radio button question in that the options, YES NO are not visible. All others in the form seem functional.  The field in question is "Has Your Information Changed"

    There is quite a lot of conditional logic in this form, some is relevant to the field in question.

    I wonder if you could have a look and advise. Perhaps the conditions have caused a problem.

    As always, thanks in advance!



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    Answered on November 14, 2015 at 06:14 PM

    Hi Steve,

    That is because the field is hidden by default. You should set it to show in the form. Properties > Show field:

    Your Address field is also hidden in the form. If you would like to show it, please do the same steps.


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    Answered on November 14, 2015 at 06:32 PM

    Hi Steve,

    Upon cloning your form and giving it a black background, I noticed that when the condition to show that field was triggered, its radio buttons are displayed (as they should) but like you said, its options are not visible. Adding the following rule to the form's injected CSS will correct that:

    .form-radio-item label {
        color: #FFF;

    Be sure to save the form when done.

    If you need further help with anything, please inform us.

    Do enjoy the remainder of your weekend.

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    Answered on November 16, 2015 at 09:39 AM

    Thank you very much for the excellent support and advice, as is always the case from our friends at Jotform!

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    Answered on November 16, 2015 at 11:52 AM

    Hey, we're always happy to help our users. Do inform us if there's anything else with which you would like assistance.