Why is my latest form that was submitted and saved as a PDF file, when I print it the form it is truncating multiple lines?

  • asgoodasgold
    Asked on November 14, 2015 at 3:26 PM

    I pull up previous submissions of the form and the printing of multiple lines is fine. This just started yesterday.

    Page URL: http://www.jotform.com/submissions/30294817860156
  • Kevin Support Team Lead
    Replied on November 14, 2015 at 9:25 PM

    Hi,

    Thank you for contacting us.

    You should reset the PDF file, to do it just go to the Submissions View and then click on customize PDF :

    Why is my latest form that was submitted and saved as a PDF file, when I print it the form it is truncating multiple lines? Image 1 Screenshot 30

    Now Click on the Reset button , but don't click on Save :

    Why is my latest form that was submitted and saved as a PDF file, when I print it the form it is truncating multiple lines? Image 2 Screenshot 41

    Your PDF report should back to normal again.

    I hope that helps.

    If you have more questions, feel free to contact us.

    Thanks.