What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't remember signing up for a subscription. But I am being charged. Please help

    Asked by Isna on November 14, 2015 at 11:17 PM
    Hi, i just want my money back, How? i dont know how you suddenly take 998 Swedish krona from my account. I dont know what is this jobform. Please!! i also can not to unscribe..gime me solusion. That alot of money you take from my acount
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    JotForm Support

    Answered by Kiran on November 14, 2015 at 11:30 PM

    I've tried searching our records for the account registered with your email addressed and unfortunately I'm not able to find any accounts registered except for a guest account created yesterday.

    Could you provide us with the invoice received of the charge or the screenshot of your statement showing the charge so that we can take a look and provide you with necessary assistance? Please let us know if you have received the invoice on the same email address. It it is a different one, please provide us with the other email address so that we can search for the accounts once again.

    We will wait for your response. Thank you!