unable to recieve forward contact details

  • Profile Image
    George Nixon 
    Asked on November 16, 2015 at 12:54 AM

    I have a web site www.myjvictoryteam.com  & on the landing page it requests the contact details of the interested party and this is then sent to my email address -  For some reason this has stoped sending the interested parties details.

    Can you help with a solution please

    George Nixon

    +61 434114879

  • Profile Image
    ashwin_d
    Answered on November 16, 2015 at 05:47 AM

    Hello George,

    I am unable to open your website. Can you please check and let us know if the domain you mentioned is correct? 

    I did check our records with email worksmart@acnrep.com and found that you have a guest account with two forms which was just created today and you have not received any submissions yet.

    Since you said that "For some reason this has stoped sending the interested parties details.", you seems to have some other account / forms you are having issue with.  Do let us know your form ID or your JotForm account username and we will be able to check your forms.

    We will wait for your response.

    Thank you!