What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Pricing upgrade

    Asked by jkoivist on November 16, 2015 at 07:29 PM

    I was curious about whether or not an account can be upgraded during a billing cycle.

     

    Let me present a hypothetical that I foresee happening:

     

    We are publishing a form that we will use to allow people to upload audio files for an oral history project. We intend to subscribe at the 100 GB/month level, but depending on the level and frequency of our submissions, we could possibly run over our data limit. In that event, would we be able to pay a premium to raise up to the 1 TB level or would we be locked in the 100 GB level until the next billing cycle?

     

    Thank you!

    Submissions next subscribe billing cycle
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 17, 2015 at 04:08 AM

    Thank you for contacting us.

    You can upgrade your account at any time. For example if you upgrade your account to Silver plan and you reach sliver plan limit of storage space which is 100 GB, you can immediately upgrade your account to Gold plan to have more storage space. You do not need to wait until the next billing cycle. In that case you should also cancel your Silver subscription to avoid that you are billed twice, once for Silver plan and once for Gold plan. Inside of this guide you can find how to upgrade your account:

    http://www.jotform.com/help/331-How-to-upgrade-my-account 

    Hope this will help. Let us know if you need further assistance.