What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The confirmation email contains empty fields/duplicate fields

    Asked by recoverit on November 17, 2015 at 07:01 AM
    But the confirmation email contains empty fields/duplicate fields

    We ask the customers to choose which kind of customer they are

    Kunde type = Type of customer
    Privat = Private customer
    Virksomhed = Corporate
    Partner = partner/reseller
    Offentlig = Goverment

    If any of above besides private is picked is empty fields shown in the notication email send to management.
    Why is that and how to fix this

  • Profile Image
    JotForm Support

    Answered by Welvin on November 17, 2015 at 07:26 AM

    Did you mean that the filled fields come empty in the notification email? I just checked your settings and the field names are correct. But if the issue persists, I would suggest re-creating the whole settings.

    Delete the current email: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Here's how to re-create: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    If you want to hide the empty fields in the notification email, this guide will help you how to do it: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts.

    Thank you.