The confirmation email contains empty fields/duplicate fields

  • Profile Image
    recoverit
    Asked on November 17, 2015 at 07:01 AM
    But the confirmation email contains empty fields/duplicate fields

    We ask the customers to choose which kind of customer they are

    Kunde type = Type of customer
    Privat = Private customer
    Virksomhed = Corporate
    Partner = partner/reseller
    Offentlig = Goverment

    If any of above besides private is picked is empty fields shown in the notication email send to management.
    Why is that and how to fix this

    Thanks
  • Profile Image
    Welvin
    Answered on November 17, 2015 at 07:26 AM

    Did you mean that the filled fields come empty in the notification email? I just checked your settings and the field names are correct. But if the issue persists, I would suggest re-creating the whole settings.

    Delete the current email: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Here's how to re-create: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    If you want to hide the empty fields in the notification email, this guide will help you how to do it: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts.

    Thank you.