What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with Security Certificate?

    Asked by Maggie on January 25, 2012 at 11:21 AM

    When logging into https://www.jotform.com to check my secure submissions (and when a user is directed to one of our secure forms) we are getting a security certificate error? "There is a problem with this site's security certificate. The security certificate presented by this website was issued for a different website's address."

    Have other user's experienced this issue and is it being fixed soon? This is new for our jotforms and I hope it's fixed quickly so that my users are not "scared away". Thank you

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    Answered by racteam on January 25, 2012 at 01:30 PM

    We also had this problem today on our form.

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    Answered by springdaletravel on January 25, 2012 at 03:43 PM

    This problem is still occuring! Surely it cannot be just myself and racteam having this problem. I really need a solution ASAP. I'm currently holding off sending a very important email to bring in new business because the form needs to be secure. Please, please, please find a solution ASAP!! Jotform? You're always so quick to answer...no answer now???

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    JotForm Support

    Answered by abajan on January 25, 2012 at 09:33 PM

    There seems to be a problem indeed. I'll alert our developers immediately and see if we can get this sorted out ASAP.

    In the meantime, please use https://secure.jotform.com/ which is just as secure as the other format.

    Our apologies for any inconvenience caused.

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    JotForm Founder

    Answered by aytekin on January 26, 2012 at 03:14 AM

    Our security proxy service provider seem to have had a problem. It should be now resolved. 

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    Answered by springdaletravel on January 26, 2012 at 09:26 AM

    Nope, still having the same problem. I'll change to the other format for now but I just wanted to let you know that it's still an issue.

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    Answered by fxr on January 26, 2012 at 12:20 PM

    We do believe this should now be fixed, if after refreshing your browser & trying again, it is still happening, please report it back to us. 

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    Answered by springdaletravel on January 26, 2012 at 05:09 PM

    Sorry, I'm still having this issue. I've even tried 3 other computers in my office. I opened it in both Internet Explorer and Firefox and still seem to be having the same problem.

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    Answered by fxr on January 26, 2012 at 05:59 PM

    OK, I am sorry to hear of that springdaletravel. 

    I will reopen this case with our developers and to try to find out if there is still some issues out there. 

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    Chief Technology Officer

    Answered by eee on January 29, 2012 at 12:36 PM

    Hi,

    Security certificate issue is fixed now,

    Kindest Regards,

    Ertuğrul.

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    Answered by MrB on January 29, 2012 at 03:37 PM

    Hi, no it's not!

    We are still having the same issue. We can log onto https://www.jotform.com/, but have the security certificate warning still happeneing on our website.

    Have tried our site from 3 computers (IE), all from different ip addresses, same thing with each.

    This seems to happen every couple of weeks, then rectifies itself.

    Can anyone tell me why?

     

    Thanks in advance.

    Paul

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    Chief Technology Officer

    Answered by eee on January 29, 2012 at 04:54 PM

    Hi,

    I have checked it with IE 8, and you can find the screenshots of the verified SSLs from browsers,

    In addition to that, I have checked both of our SSL certificates with online SSL Verifier,

    http://www.sslshopper.com/ssl-checker.html#hostname=secure.jotform.com

    http://www.sslshopper.com/ssl-checker.html#hostname=www.jotform.com

    Which version of IE are you using ? I would like to check that version,too.

    Kindest Regards,

    Ertuğrul.

     

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    Answered by Brenda on January 29, 2012 at 04:57 PM

    I am having the same problem with Internet Explorer, with the same security certificate message as of 1/29/12  4:30pm ET (even with https://secure.....)

     

    This is happening with Internet Explore - it is NOT happening with Firefox.

     

    I have a critical e-mail that needs to go out - this needs to get fixed immediately!

    Brenda

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    Answered by MrB on January 29, 2012 at 05:06 PM

    Hi we're using IE 7.  (So were the other 2 computers today I believe).

     

    Paul

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    Chief Technology Officer

    Answered by eee on January 29, 2012 at 05:37 PM

    Hi Paul,

    We suggest you that to upgrade your browsers from IE7 to IE8 or IE9,

    In addition to that; IE7 fix is already completed to solve the problem, but it can take 1-2 hours to upgrade DNS changes on your end.

    I have checked the problem on BrowserStack, and confirm that problem is solved,

    The explanation of the problem may be summerized to that our servers needs TLS server name indication to work on SSL but it's not supported by old version of OS and browsers,

     

    Browsers with support for TLS server name indication

    - Internet Explorer 7 or later, on Windows Vista or higher. Does not work on Windows XP, even Internet Explorer 8.

    - Mozilla Firefox 2.0 or later

    - Opera 8.0 or later (the TLS 1.1 protocol must be enabled)

    - Opera Mobile at least version 10.1 beta on Android

    - Google Chrome (Vista or higher. XP on Chrome 6 or newer.[6] OS X 10.5.7 or higher on Chrome 5.0.342.1 or newer)

    - Safari 2.1 or later (Mac OS X 10.5.6 or higher and Windows Vista or higher)

    - Konqueror/KDE 4.7 or later 

    - MobileSafari in Apple iOS 4.0 or later

    - Android default browser on Honeycomb or newer

    - Windows Phone 7

    - MicroB on Maemo

     

     

    Kindest Regards,

    Ertuğrul.

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    Answered by MrB on January 29, 2012 at 06:47 PM

    Hi , thanks for the comprehensive answer. I understand.

    I know it's extra work, but can I suggest that maybe a diary note is made for Jotform staff to manually watch out for this and attend to it when it happens? Because, as you say : ".... Does not work on Windows XP, even Internet Explorer 8". - there's still an awful lot of people out there that still have that set up!

    Hopefully something can be done.

    Thanks.

    Paul

     

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    JotForm Support

    Answered by liyam on January 29, 2012 at 09:55 PM

    Hello Paul,

    Have you tried checking again this time?

    I have just checked and so far it looks like it's now fixed on my end.  It may have also been an issue from the web's propagation delay as I experienced the same problem some 6 hours ago. But now, it looks OK and I'm getting the same result as Ertuğrul.

    Warm regards,

    Liyam

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    Answered by MrB on January 30, 2012 at 03:08 AM

    Hi Liyam, yes it appears to be fixed at this end now too.

    Paul

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    Answered by calhouncollege on February 01, 2012 at 10:03 AM

    I appreciate the breakdown of which browswers/OS combinations have the problem.  However, I have no way of knowing what all of our users have.  We just need it to work, regardless of their browser/OS.  I happen not to have the combination that gives me the error, so when different departments here on campus that use these forms send me error messages from their registrants trying to use the forms, I don't even have the opportunity to talk to the person directly and ask them which browser they are using.  It's very frustrating.  We have lots of forms and every time something happens to one of the jotform servers we are asked to either change from secure.jotform.com back to www.jotform.com or vice versa.  This is constantly using up precious time and we lose people registering for our courses that feel they can't register securely.

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    Answered by fxr on February 01, 2012 at 10:12 AM

    @calhouncollege

    https://secure.jotform.com is our recommended secure link. 

    We had issues last week with https://www.jotform.com which while unfortunate, they were totally outside our control.

    Please refer to my coleagues post for the browser related issue:

     


    'The explanation of the problem may be summerized to that our servers needs TLS server name indication to work on SSL but it's not supported by old version of OS and browsers,

     

    Browsers with support for TLS server name indication

    - Internet Explorer 7 or later, on Windows Vista or higher. Does not work on Windows XP, even Internet Explorer 8.

    - Mozilla Firefox 2.0 or later

    - Opera 8.0 or later (the TLS 1.1 protocol must be enabled)

    - Opera Mobile at least version 10.1 beta on Android

    - Google Chrome (Vista or higher. XP on Chrome 6 or newer.[6] OS X 10.5.7 or higher on Chrome 5.0.342.1 or newer)

    - Safari 2.1 or later (Mac OS X 10.5.6 or higher and Windows Vista or higher)

    - Konqueror/KDE 4.7 or later 

    - MobileSafari in Apple iOS 4.0 or later

    - Android default browser on Honeycomb or newer

    - Windows Phone 7

    - MicroB on Maemo

    '
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    Answered by MrB on February 20, 2012 at 08:42 AM

    Hi Jotform, smae thing happening again 2 weeks on??

    We're on IE 8 and jotform.net.

    Can someone sort this out?

    Many thanks

    Paul

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    Chief Technology Officer

    Answered by eee on February 20, 2012 at 10:55 AM

    Hi,

    On our end, we couldn't able to recreate the problem,

    Could you please send a screenshot about it ?

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    Answered by MrB on February 20, 2012 at 11:12 AM
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    Chief Technology Officer

    Answered by eee on February 20, 2012 at 11:23 AM

    Hi Paul,

    Please check the date of the thread, it belongs to November 18, 2011. This problem is not available on our servers now. 

    Please send us a screenshot for details,

    Regards,

    Ertuğrul.

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    Answered by MrB on February 20, 2012 at 11:57 AM

    Hi thanks for the quick response , but do I really need to muck around & send you a screenshot to show you the exact same IE error message as referred to above???? (Jotform not loading due to security certificate errors). - ....It's exactly the same as the other thread in the opening post and what is being referred to in the opening post of this thread - so It's pretty straight forward??? 

    Paul

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    Answered by carolgray on February 20, 2012 at 12:16 PM

    Not fixed yet on my end.

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    Chief Technology Officer

    Answered by eee on February 20, 2012 at 02:11 PM

    Hi Paul,

    Sorry for the problem but I need that screenshot of the problem and the details of the certificate as I showed on my screenshot.

    Without these details, I can't help your problem because I'm not able to recreate it on our end,

    I'm trying to help you, but I also need your help to solve it,

    Ertugrul.

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    Chief Technology Officer

    Answered by eee on February 20, 2012 at 02:11 PM

    Hi Carol,

    Please open another thread for your problem,

    Regards,

    Ertugrul.

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    Answered by MrB on February 20, 2012 at 02:26 PM

    ok . Can you tell me how to add a screenshot to a post??

     

    Paul

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    Chief Technology Officer

    Answered by eee on February 20, 2012 at 03:34 PM

    Hi,

    You don't need to add it you post, you can send it to my email : eee@interlogy.com

    Ertugrul.

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    Answered by webminister on July 30, 2012 at 01:26 PM

    Hi JF and all JoFo's...

    I receive one call per day from individuals trying to register for an event and receiving this security warning. I typically complete the registration for them... This is not an issue with Firefox, but can be one with IE. I use IE9 and under advanced settings, you can check use TLS. The problem is that TLS is not checked by default. So I guess the only fix is to include a technical note for IE users on every form that we use. Any other ideas?

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    JotForm Support

    Answered by NeilVicente on July 30, 2012 at 04:10 PM

    @webminister

    Would you mind if I ask you to open a separate thread for your issue? Provide more details as well, such as the name (or id) of the form you're having problems with.

    We'll be looking forward to your post. Thanks!