What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sometimes, the form does not open and blocks my Contact page

    Asked by Jean-Claude Paulin on January 25, 2012 at 12:27 PM


    I signed up recently and I made a contact form that I built into my website. When I check the correct operation of my site on both my browsers (Firefox and Safari), everything works fine. But at certain times of the day (including evening), the form does not open and blocks my Contact page. At that time, I am also unable to connect to the site JotForm. What's going on?



  • Profile Image

    Answered by AtacanC on January 25, 2012 at 02:33 PM

    How often do you experience the said issue? Can you please share the url of your website and the form-id? While you are trying to connect to www.jotform.com, what exactly happens? If you receive an error, can you please post a screenshot. Every information, you share with us, will be very useful to find out the reason.

    Thanks for your cooperation and patience.