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    Can't Connect JotForm from Italy

    Asked by uicca on November 18, 2015 at 02:52 AM

    Today we have big problem to connect to jotform.com from Italy.

    Now I am writing from Germany.

    What's the problem?

    I have tried with different serviceadsl  provider

    HELP!

    problem JotForm different
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    JotForm Support

    Answered by mert on November 18, 2015 at 04:17 AM

    Hi there,

    After your thread, I check the status of the servers which serves the Italy (we don't have any servers on Italy, nearest one is in the Germany) and didn't find any error. 

    In this case, I assume that it was a temporary problem and  I suggest you to try again. Also, you can try to connect jotform with different URL (https://eu.jotform.com), if you are not using this one.

     

    Please, try to reconnect and let us know the results.

    Thanks.

  • Profile Image

    Answered by uicca on November 18, 2015 at 04:45 AM
    Now, we will see jotform website.
    For your information: about 3 hours of down.
    V.
    Da: JotForm >
    Risposta: "jotformforum_706905@interlogy.com" >
    Data: mercoledì 18 novembre 2015 10:17
    A: Vincenzo Annunziata >
    Oggetto: Re: BIG problem to connect
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by mert
    Hi there,
    After your thread, I check the status of the servers which serves the Italy (we don't have any servers on Italy, nearest one is in the Germany) and didn't find any error.
    In this case, I assume that it was a temporary problem and I suggest you to try again. Also, you can try to connect jotform with different URL (https://eu.jotform.com), if you are not using this one.
    Please, try to reconnect and let us know the results.
    Thanks.
    View this thread on browser » Unsubscribe Thread
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  • Profile Image
    JotForm Support

    Answered by mert on November 18, 2015 at 06:49 AM

    Hi again,

    I'm glad to see that it's all sorted out. By the way, thank you for the feedback, we will be looking into this. If anything happens like that in future, please let us know.

     

    Have a nice day.