What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot save my form.

    Asked by CMitsupport on January 25, 2012 at 01:09 PM

     I have tried IE 9, Firefox 6.0.1 and chrome 17.0.963.38 and cleared cache on all, still does not work. I normally use firefox, but for some reason, its not working!

    Page URL:
    http://www.jotform.com/?formID=20122847240

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    Answered by AtacanC on January 25, 2012 at 01:54 PM

    Can you please post a screenshot of the error you receive while you are trying to save your form? We'll be waiting for your response.

    Thanks for you cooperation.

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    Answered by CMitsupport on January 25, 2012 at 02:07 PM

    sorry, dont know how to post screenshot here, but basically its just the 'saving' process image... and the 'working' in the bottom right corner doesnt pop up. in IE, it pops up, but it never goes away. and in chrome, it doesn't pop up either. it used to always work when i clear cache, but now, nothing.

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    JotForm Support

    Answered by NeilVicente on January 25, 2012 at 09:15 PM

    @CMitsupport

    This might be caused by an issue with your network connection. Have you tried using a different connection for accessing JotForm? If not, please do, then let us know if the results are the same.

    We'll be waiting for your updates. Thanks!

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    Answered by CMitsupport on January 27, 2012 at 11:10 AM

    ok, figured out the issue, there must have been a new update to my firewall (watchgaurd), so i had to bypass your site that it saves to, on my firewall. works like a charm now, thanks for all your help.