What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I Create an Email Autoresponder?

    Asked by KevCart on November 18, 2015 at 02:38 PM

    I want to set up a contact form and also automatically send out a 'Thank You' email as an autoresponse. Is this possible? I found a tutorial in the help section (http://www.jotform.com/help/26-Creating-a-Form-Autoresponder) but it seems to be out of date. Any suggestions?


  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 18, 2015 at 03:56 PM


    Thank you for contacting us.

    That's the correct guide to set an autoresponder, you can follow and will works.

    Let us know if you have more questions, we will be glad to assist you.


  • Profile Image

    Answered by KevCart on November 19, 2015 at 05:38 AM

    Thank you for your very helpful reply, I missed the 'Create Form' button & was searching through templates!

    I am making good progress but I cant seem to add an image to my response email. When I click on Insert/edit image, I am being asked for a 'Source'. How do I include images in my autoresponder email?

    Thanks in advance,



  • Profile Image
    JotForm Developer

    Answered by mert on November 19, 2015 at 07:50 AM

    Hi Kev,

    Yes, it is asking for source, because you need to copy and paste the URL of the image on the "Source" field.

    For example, following image's URL is "http://cdn.jotfor.ms/images/logo@4x.png?3.3.9969". When you click to that URL, you will be redirected to that image.


    Also, if the image on the web source, you can easily get the URL of the image by right clicking, then selecting the "Copy image URL" option. After that you can paste this URL to the "Source" field in the "Autoresponder"'s template.


    If you still have some questions, please let us know.