What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to Submit the Payment Form

    Asked by camprehoboth on November 18, 2015 at 02:57 PM

    I just received a complaint where someone was having problems submitting the form. The message I received stated that the user was directed to "check back in 30 minutes to see if her payment was accepted."

    This does not sound like a message or alert Jotform would use. I'm thinking it may be a PayPal issue.

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    JotForm Support

    Answered by jonathan on November 18, 2015 at 04:25 PM

    Can you try re-embedding first your form http://www.jotform.us/form/33471679328161 on the website using instead its iframe embed code.

    user guide: -Getting-the-Form-iFrame-Code

    Make sure to clear/remove first any script of the form before adding it back using the iframe code.

    When I checked the embedded form, I saw multiple script issue on the browser console log.

    This was due to script issue of the embedded form.

    Hope this help. Let us know if issue remains.


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    Answered by camprehoboth on November 18, 2015 at 05:29 PM

    thank you


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    JotForm Support

    Answered by jonathan on November 18, 2015 at 06:45 PM

    Please let us know if you need further assistance.