What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encryption turned off, but still requesting key

    Asked by dtuiadmin on November 18, 2015 at 04:25 PM

    Hi. We have turned off the encryption for our forms, but it is still asking for a key. We have a new subscriber today for the online CDP form, but can not view it. Please advise.

    Page URL:
    dtui.com/onlinecdp

    encryption key a
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 18, 2015 at 05:45 PM

    I checked your form, and it still shows the encryption feature is enable:

    Make sure to disable it, by setting "No", save your form, and then clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Let us know if you need more help, we will be glad to assist you.