Encryption turned off, but still requesting key

  • Profile Image
    dtuiadmin
    Asked on November 18, 2015 at 04:25 PM

    Hi. We have turned off the encryption for our forms, but it is still asking for a key. We have a new subscriber today for the online CDP form, but can not view it. Please advise.

  • Profile Image
    BDAVID
    Answered on November 18, 2015 at 05:45 PM

    I checked your form, and it still shows the encryption feature is enable:

    Make sure to disable it, by setting "No", save your form, and then clear your forms cache: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    Let us know if you need more help, we will be glad to assist you.