What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I ALREADY upgraded

    Asked by nanciew on November 19, 2015 at 09:05 AM

    You need to fix my records or your system.  I have already upgraded my membership yet today I received another email from you saying you were going to disable my "free" account Friday.  I DON'T HAVE A FREE ACCOUNT - I paid $159 for my account and I want this fixed NOW as I am starting a new promo tomorrow.  Either give me confidence that this is taken care of TODAY or refund my $159 TODAY!!

     

    JotForm Support (noreply@jotform.com)
       
    7:58 AM
     
     
    To: fargo_area_vendors_crafters@outlook.com
     
    noreply@jotform.com
     
     
     
     
     
    Dear nanciew, 

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Free accounts are limited to 10 payments per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=nanciew

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/
    already upgraded
  • Profile Image
    JotForm Support

    Answered by Welvin on November 19, 2015 at 10:11 AM

    Our apologies. I've fixed it for you.

    Thanks