I ALREADY upgraded

  • nanciew
    Asked on November 19, 2015 at 9:05 AM

    You need to fix my records or your system.  I have already upgraded my membership yet today I received another email from you saying you were going to disable my "free" account Friday.  I DON'T HAVE A FREE ACCOUNT - I paid $159 for my account and I want this fixed NOW as I am starting a new promo tomorrow.  Either give me confidence that this is taken care of TODAY or refund my $159 TODAY!!

     

    JotForm Support (noreply@jotform.com)
     
    Add to contacts
     
    7:58 AM
     
    I ALREADY upgraded Image 1 Screenshot 20
     
    To: fargo_area_vendors_crafters@outlook.com
     
    noreply@jotform Screenshot 31
     
     
     
     
     
    Dear nanciew, 

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Free accounts are limited to 10 payments per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=nanciew

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/
  • Welvin Support Team Lead
    Replied on November 19, 2015 at 10:11 AM

    Our apologies. I've fixed it for you.

    Thanks