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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account got suspended

    Asked by Djimmy BECKER²  on November 19, 2015 at 09:30 AM



    My account is suspended, why?

    Please unlocked this for recover my forms..


    Thank you one

  • Profile Image

    Answered by Ben on November 19, 2015 at 10:57 AM

    I took a look at your account and I see quite a few forms in it leading to this - auto suspending by our system.

    The reason for this is because of your forms being set with English language, while they are using French on them.

    To resolve this, you should follow the steps here: How to make your forms multilingual?

    As you do, you should no longer be suspended (of course unless you break our terms of use).

    At this time I have re-activated your account, but please be noted, that if you do not make the changes mentioned above, your account will be disabled once again by our system.