What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My problem with submitting payment is resolved and my account was upgraded

    Asked by events296 on November 19, 2015 at 01:33 PM

    I think entered the card number with spaces so it did not process. It would be helpful to have a pop - up that lets you know what you did wrong.


    Laura Davies


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    Answered by Sammy on November 19, 2015 at 02:28 PM

    Hello Laura,

    Thank you for letting us know, I have confirmed that you account is on the monthly Bronze plan.

    I would recommend doing the payments on the Firefox browser as it has better handling of JavaScript.