- perseoAsked on January 25, 2012 at 11:27 PM
I made a couple of forms, one for customers contact and another for a paypal payment redirection.
The first one is working well, but when finishing filling in the order form, It takes me to the paypal site with the right deposit amount, but when I check the jotform submissions no submissions are registered so I don´t get the submission mails in my site.
I have to mention because of I´m just testing the procedure, I don´t finish the paypal payment.
Any idea ?
- JotForm SupportNeilVicenteAnswered on January 26, 2012 at 12:47 AM
Unpaid submissions are kept on your submissions page's Incomplete Payments section.
These are not considered (and counted) as a submission, so you will not receive an email alert for it, nor will it be added to your form's submissions count.
You can forward them to your form's submissions by clicking the Complete Submission button:
- perseoAnswered on January 26, 2012 at 01:05 AM
WoW !! that´s very cool !,,, thank´s so much....
Hope to get premium very soon !
- JotForm SupportNeilVicenteAnswered on January 26, 2012 at 01:22 AM
You're very much welcome. Should you need further assistance, please do not hesitate to let us know.