What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I get no submission registered after filling in my order form ?

    Asked by perseo on January 25, 2012 at 11:27 PM

    I made a couple of forms, one for customers contact and another for a paypal payment redirection.

    The first one is working well, but when finishing filling in the order form, It takes me to the paypal site with the right deposit amount, but when I check the jotform submissions no submissions are registered so I don´t get the submission mails in my site.

    I have to mention because of I´m just testing the procedure, I don´t finish the paypal payment.


    Any idea ?

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    JotForm Support

    Answered by NeilVicente on January 26, 2012 at 12:47 AM

    Unpaid submissions are kept on your submissions page's Incomplete Payments section.

    These are not considered (and counted) as a submission, so you will not receive an email alert for it, nor will it be added to your form's submissions count.

    You can forward them to your form's submissions by clicking the Complete Submission button:

  • Profile Image

    Answered by perseo on January 26, 2012 at 01:05 AM

    WoW !! that´s very cool !,,, thank´s so much....

    Hope to get premium very soon !

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    JotForm Support

    Answered by NeilVicente on January 26, 2012 at 01:22 AM

    You're very much welcome. Should you need further assistance, please do not hesitate to let us know.