What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Premium Upgrade

    Asked by ictcforms on January 26, 2012 at 02:59 AM

    I recently upgraded to Premium member, but my Payment Gateway shows I still have used up 10 of 10 spaces. Does that mean I will not receive any future payments via my online forms?

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    JotForm Support

    Answered by NeilVicente on January 26, 2012 at 03:07 AM

    Your account is on Premium status and it is entitled to 1000 payments per month. This issue is caused by a caching problem.

    1.  Log out your JotForm account
    2.  Clear your browser's cache
    3.  Log back in

    Your account should display the correct numbers afterwards. Thank you for entrusting your business to JotForm!